Terms of Sale
TERMS OF SALE
1. SALES AGREEMENT
These general conditions of sale apply exclusively to all deliveries made under remote contracts as defined by Legislative Decree no. 206/2005. The order is considered valid only after the acceptance of the customer's E-Mail address by BEA Srl Group. By ordering the goods, the customer unconditionally accepts these general conditions of sale. Modifications or accessory agreements are valid only for single orders and require written confirmation from persons authorized by BEA Srl Group.
2. PRICES
All our prices are VAT included and without shipping costs. The price is the one charged at the time of the order. It is not possible to order goods at a price different from that in force from our Price List. BEA Srl Group reserves the right to change prices without further notice.
3. 100% ADVANCE BANK TRANSFER PAYMENT
4. DELIVERY
Items in the warehouse are generally processed and shipped within 4-5 working days (after verification of payment). Shipments are all insured, the customer must check the package in front of the courier for external damages. BEA Srl Group undertakes to do everything possible to maintain delivery times. Customs fees are added for deliveries outside the European Union.
5. WARRANTY
Upon delivery, the customer, with the exception of the user, is obliged to immediately check whether the goods have obvious defects that an average consumer would surely notice. If there are obvious defects, especially significant and easily visible damages and / or malfunctions, the customer is required to report them in writing within 8 days of delivery, describing exactly the defect found. Otherwise your rights for defects are excluded. For defects that are not evident, it is possible to assert one's rights always within 8 days from their discovery. Also in this case the detailed description of the defect found must be notified in writing. In case of violation of the deadlines for reporting defects, the BEA Srl Group will consider the purchase of the goods to be completed in the state in which it is located.
The terms for reporting defects and the warranty period are subject in any case to the laws in force in Italy.
In the event of legitimate complaints within the deadlines, the buyer has the right to demand the cancellation of the contract or an adequate reduction of the price.
With regard to the contractual relations between the BEA Srl Group and customers, not classified as customers pursuant to the law, it should be noted that in the event of reconciliation between the parties, Articles 1470 et seq. of the cc
The material must be made intact in all its parts, including packaging. For products under warranty and for products out of warranty, shipping costs are paid by the sender.
6. LIABILITY
The guarantees of the respective manufacturers are valid for the goods purchased. The technical assistance service as well as the conditions of the guarantee are assumed by the respective manufacturers who repair the goods at one of their technical assistance points. The seller's legal representatives and collaborators decline all responsibility towards the customer, except in cases of intentionality and gross negligence. BEA Srl Group refuses all civil and criminal liability for improper, illicit or illegal uses of the appliances and the information reported.
7. RIGHT OF WITHDRAWAL
Purchases made, like all remote purchases by telephone or correspondence, since they take place outside commercial premises, are protected by Legislative Decree 185 of 22 May 1999, which provides for the possibility for the consumer to exercise the right of withdrawal . The consumer can exercise the right of withdrawal within 10 working days from the receipt of the goods. This right consists in the right to return the purchased goods to the supplier without any penalty and without specifying the reason, and in the consequent refund of the purchase price.
8. EXCLUSION
The right of withdrawal applies to natural persons who act for purposes not related to their professional activity. Therefore, purchases made by retailers and companies are excluded from the right of withdrawal. The right of withdrawal also applies to the lack and damage of the packaging or product.
9. METHOD OF EXERCISE OF THE RIGHT OF WITHDRAWAL
The right of withdrawal is exercised by sending, within the aforementioned period of 10 working days from receipt of the goods, a written communication, or by e-mail, by registered letter addressed to: BEA Srl Group Piazza delle Nazioni 2/4 16035 Rapallo GE. The communication can be sent, within the same term, also by fax, or by e-mail. This communication must contain the codes of the products to be returned, as well as indications on how to refund the expenses incurred (bank transfer, etc.) and any bank details.
The products subject to change of mind must be returned by the consumer, in conditions of substantial integrity, to the same address used for the registered letter. Once the goods have been received and their integrity checked, BEA Srl Group will credit the customer with the cost of the returned products; retaining, where necessary, the amount for the costs incurred (bulletins, money orders for reimbursement and / or shipping costs) which will still be charged to the customer.
